Shipping Policy

Shipping Policy – Hezoz Kids Clothing Brand

Welcome to Hezoz.com! We strive to ensure a smooth and transparent shopping experience for you. Below are the details of our shipping policy:

1. Processing Time

• Orders are typically processed within 1-2 business days of payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates and Delivery Time

• Standard Shipping: Delivery within 5-7 business days. Shipping charges may vary depending on the location.
• Expedited Shipping: Delivery within 2-4 business days for an additional fee.

3. Free Shipping

• Free standard shipping on orders above ₹999 within India.

4. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

5. International Shipping

• Currently, we only deliver within India. International shipping services are not available at this time.

6. Address Accuracy

• Please ensure the delivery address is correct to avoid delays or package losses. Hezoz is not responsible for orders delivered to incorrect addresses provided by customers.

7. Delayed or Missing Deliveries

• If your package is delayed beyond the estimated delivery time, please contact our customer support at support@hezoz.com with your order ID.

8. Shipping Partner

• We collaborate with reliable courier partners to ensure fast and secure delivery.

9. Damaged or Missing Items

• If an item is damaged during transit or missing from your order, please reach out within 48 hours of receiving the package with photographic evidence.

For further inquiries, contact us at support@hezoz.com or call +91-6383554132

Thank you for shopping with Hezoz!