Shipping Policy

Thank you for shopping with HEZOZ Clothing. We are committed to delivering your orders safely and on time. Please review our shipping policy below.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

In case of high order volume or unexpected delays, processing may take slightly longer.

2. Shipping Time

Estimated delivery times:

Tamil Nadu: 2–5 business days
South India: 3–6 business days
Rest of India: 4–8 business days

Delivery timelines may vary depending on your location, courier availability, and unforeseen circumstances.

3. Shipping Charges

Shipping charges will be calculated and displayed at checkout.

We may offer free shipping promotions on selected orders or during promotional campaigns.

4. Order Tracking

Once your order is shipped, you will receive tracking details via:

Email
SMS / Phone notification (if applicable)

You can use the tracking number to monitor your shipment status.

5. Delivery Delays

Delivery may be delayed due to:

Courier service interruptions
Weather conditions
Public holidays
Incorrect shipping information provided by the customer
Remote delivery locations

HEZOZ Clothing is not responsible for delays caused by third-party courier services.

6. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

Delivery may fail or be delayed
Additional shipping charges may apply for re-delivery

7. Failed Delivery Attempts

If delivery fails after multiple courier attempts:

The order may be returned to us
Re-shipping charges may apply

8. Damaged or Missing Packages

If your package arrives damaged or items are missing, please contact us within 48 hours of delivery with relevant details and photos (if applicable).